Last updated: 23 August 2026
Ounruean Clinic of Applied Thai Traditional Medicine (“the clinic”, “we” or “the data controller”) values the privacy and protection of personal information belonging to service users, patients, website visitors and people who contact the clinic through any channel.
This policy explains how we collect, use, disclose, store and protect personal information when you use our website, booking system, membership system, LINE Login or LINE Official Account, or receive clinic services.
1. Data controller
Ounruean Clinic of Applied Thai Traditional Medicine
62 Atsawa Phichet Road, Bang Ramat, Taling Chan, Bangkok 10170
Telephone: 061-997-4162
LINE Official Account: @273cevhb
Website: Ounruean Clinic
2. Personal information we may collect
We may collect information as necessary to provide services, including:
2.1 Identity and contact information
- Full name and nickname.
- Date of birth or age; gender.
- Telephone number, address and email.
- National identification number, when needed to verify benefits, issue documents or provide services required by law.
- Emergency contact details.
2.2 Information from LINE Login
If you choose LINE Login, we may receive information within the permissions you grant: LINE User ID, display name, profile picture, profile status and email address. Email is received only when LINE has authorised us to request it and you consent.
LINE Login does not give us access to your LINE password, friend list or private conversations.
2.3 Service information
- Bookings, rescheduling and cancellations.
- Services, packages and payment history.
- Receipts, certificates and related documents.
- Feedback, suggestions and contact history.
2.4 Health and sensitive information
To assess symptoms, plan care and provide suitable services, we may need health and treatment history; allergies to medicines or herbs; service restrictions; pregnancy, childbirth and breastfeeding information; history-taking, assessment, diagnosis and follow-up records; and medical photographs or documents where necessary and authorised.
Health information is sensitive personal information. We process it only with explicit consent or where permitted by law.
2.5 Technical information
Website use may generate IP addresses; device, operating system and browser details; visit dates, times and pages; system logs; cookies and similar technologies.
3. Sources of information
- Directly from you when registering, booking, completing forms or contacting us.
- From LINE when you authorise LINE Login.
- From someone acting for you, such as a relative or caregiver.
- From organisations or systems involved in services or benefits verification, as permitted by law.
- From use of the clinic’s website and systems.
If you provide another person’s information, you should inform them of this policy and have the right or permission to disclose it to us.
4. Purposes of use
- Verify identity and manage accounts.
- Provide LINE Login and connect accounts to clinic systems.
- Book, confirm, remind, reschedule or cancel appointments.
- Take health histories, assess symptoms, plan and provide care and follow up.
- Coordinate services and answer questions.
- Verify service benefits and follow the relevant organisations’ procedures.
- Receive payments and issue receipts, certificates or reimbursement documents.
- Improve quality, safety and efficiency.
- Prevent, investigate and resolve fraud, unauthorised access or security problems.
- Comply with law, government orders or legal proceedings.
- Send news, promotions or marketing with your consent or where permitted by law.
You may withdraw marketing consent at any time by contacting us. Withdrawal does not affect processing lawfully carried out before it.
5. Legal bases for processing
As appropriate, we may rely on your consent; steps needed for your request or contract with the clinic; legal obligations; the clinic’s legitimate interests without disproportionate interference with your fundamental rights; protection of life, physical safety or health; or other legal grounds allowing health or sensitive information to be processed.
6. Disclosure to other parties
We may disclose necessary information to:
- Applied Thai traditional medicine practitioners, staff and clinic personnel.
- Website, booking, CRM, storage and hosting providers.
- LINE or providers involved in authentication and communication.
- Payment providers, financial institutions or document providers.
- Insurers, employers or reimbursement organisations, when you request or authorise this.
- The National Health Security Office or relevant public health organisations, when necessary to verify and use benefits.
- Auditors, professional advisers or providers necessary for operations.
- Government agencies, courts, officials or people with legal authority.
Recipients receive only necessary information and must maintain confidentiality or appropriate data protection measures. We do not sell your personal information to outside parties.
7. Overseas transfers
Some services, including LINE, hosting, cloud services and website analytics, may store or process information outside Thailand. Where this occurs, we arrange appropriate protection required by law, such as data protection agreements, security measures or consent where necessary.
8. Cookies
The website may use necessary cookies for functions such as keeping you signed in and maintaining security, and may use analytics or marketing cookies. For non-essential cookies, we request consent where required by law. You may adjust preferences through the cookie banner or your browser. Disabling some cookies may affect website functions.
9. Retention
We retain information as necessary for the stated purposes or as required by law and professional standards. When no longer needed, information is deleted, destroyed or anonymised unless retention is needed for legal compliance or to establish, exercise, comply with or defend legal claims.
10. Security
We use appropriate organisational, physical and technical measures against loss, unauthorised access, use, alteration, disclosure or destruction. Internet transmission cannot be guaranteed completely secure. Please keep your account, devices and authentication channels secure.
11. Your rights
Subject to legal conditions, you may request access and copies; receipt or transfer of personal information; correction; deletion, destruction or anonymisation; restriction of processing; objection to processing; withdrawal of consent; or complain to Thailand’s Office of the Personal Data Protection Committee.
Some rights may be limited by law, for example where retention is needed for care, legal compliance or legal claims. We may request further information to verify identity and prevent disclosure to an unauthorised person.
12. Disconnecting LINE Login and deleting an account
You may revoke authorisation through the authorised-app settings in your LINE account, or contact the clinic to request account closure and disconnection from LINE Login. After verifying the request, we revoke LINE access following LINE’s procedures and delete or anonymise account information, except information that must be retained by law or for legal claims.
Disconnecting LINE Login does not automatically delete medical records or documents the clinic must retain by law.
13. Minors and people requiring a legal representative
For minors and persons deemed incompetent or quasi-incompetent, we may require consent or action by a person with parental authority, a guardian or a curator, as required by law.
14. Third-party websites and services
Our website may link to LINE, Facebook, Google Maps, benefits-verification systems or other providers with their own policies. Please read their policies before use. We cannot control or take responsibility for their processing practices.
15. Changes to this policy
We may amend this policy to reflect changes in services, technology or law. The latest revision date appears at the top. Significant changes will be announced through the website or another appropriate channel.
16. Contact
For questions, rights requests, withdrawal of consent, LINE Login disconnection or account deletion, contact Ounruean Clinic of Applied Thai Traditional Medicine.
Telephone: 061-997-4162
LINE Official Account: @273cevhb
Website: Ounruean Clinic
